Almost any upgrade to your account can be made instantly by our support team. When requesting an upgrade, please submit a support ticket stating what you want done and that you understand any fees associated with the upgrade for the fastest possible turnaround.

 

We use MySQL. We have found that our members prefer MySQL because it is a relatively easy-to-use database program. Visit www.mysql.com for more information.

 

SSI is on all of our servers. You just need to be sure that you call your files with the .shtml extension.

 

Virtual Hosting is where multiple web sites (www.domain.com) are served off the same physical server. This saves each customer from purchasing their own expensive server, performing the setup and providing the appropriate environment. This is the most common method of hosting sites of small to medium size with light to moderate traffic.

 

Front Page extensions can be installed for your account. They are not installed automatically during the initial setup. Send us a support request and they will be installed within 24 hours.

 

We support all domains, including foreign domains.

 

All options can be added or removed at any time.

 

SSH is similar to telnet, but it's more secure. It uses high level encryption and compression to make sure nobody can takeover or eavesdrop on your telnet session.

 

We run RedHat Linux 7.x with the latest version of Apache, PHP, and mySQL. We also have a large collection of perl modules already installed for your use

 

Log into your control panel (www.yourdomain.com/cpanel). We offer 4 great statistics packages to give you a detailed view of your visitors.

 

Yes! You can do this all through our powerful control panel system. Login to (www.yourdomain.com/cpanel).

 

Yes! Simply use your control panel for this. You can setup cron jobs by clicking "Manage -> Cron Jobs".

 

Yes we provide Shell (SSH) Access on all web hosting accounts. This feature must be requested by submitting a support ticket. For security reasons all requests must be logged.

 

They are located within your control panel. Login and click "Statistics -> Download Raw Access Logs".

 

Yes! Login to your control panel (www.your-domain.com/cpanel) and then click "Manage -> Password Protect Folders".

To create and setup .htaccess we suggest you visit this site: http://www.codingclick.com/article.php/aid/

 

There are a variety of factors that can contribute to occasional slow download speeds or time-outs. One thing that you can rule out is lack of bandwidth directly into the facility where your site is located.

If it seems that your site generally is always slow, it may be because you have images on your pages that are too large. A rule of thumb is to try to make images 20k or less. If you have larger images, try using image compression software which you can download free.

Check the path from your computer to your web site: When you download from your site, you are taking a path to get from your computer to your web site.

In your Hosting Contol Panel we provide a Trace Route tool which will enable you to see the path to your site.

If you see a slow link, we don't suggest you call your Internet provider and immediately report it. Occasional slow links on the Internet are common. However, if it is always like that, you may want to consider calling them.

 

If you receive an error when creating sub-domains, open a ticket and request for sub-domains to be enabled.

NOTE: If your domain is not pointing to our nameserver and is still in the progress of been transferred, you CANNOT create sub-domains. You will have to wait until your domain has fully propagated before you can create sub-domains.